Frequently Asked Questions
Where can I find Pepper Pot Soup, Oyster Stew, and other items?
You can find more information on these items at CampbellSoup.com.
If my order has both Campbell's® holiday items and additional products from Campbellshop.com will my entire order ship for $5.00?
No, but throughout the year, including the holiday season, we do offer a special shipping rate of $5.00 on both holiday items and other Campbell's® Shop products. We promote these special offers through email and social media.
Do orders for case quantities ship for free?
No. Orders for Campbell's® Corporate case packs of calendars and ornaments do not ship for free. Shipping is an additional charge.
Will the Campbell's Holiday Collection offer appear in my newspaper?
Unfortunately no, the Campbell's® holiday collection circulates by direct mail, email, online, and social media. Select markets may see it in their Valassis section of the paper. If you do not receive the direct mailer, please contact our customer care team so we can add you to our distribution list. Contact Us
Will I receive the Holiday Collection direct mail piece?
Yes, if you received it last year, you will receive it again this year. The direct mail piece will drop in the mail no later than the end of October. Please allow 5-7 days for coast-to-coast delivery. To download a copy of our direct mailer order form, please click here.
Will there be a figurine this year?
Yes, our Campbell Kids™ holiday figurine collection is part of the Twelve Days of Christmas series. Each year we promote one of the Twelve Days of Christmas Campbell Kids™ online, direct mail and social media.
Any other holiday items?
Subscribe to our email list or "Like" us on Facebook to be the first to know of any additional holiday items, and if/when they are available for purchase.
When will my CampbellShop.com orders ship?
Products will ship within 48 hours of payment acceptance. The Holiday Collection does not begin shipping until November 1st. Any orders placed along with the newest seasons holiday collection could be delayed during this time.
How will the product ship?
For CampbellShop.com catalog orders, your order will ship by the shipping method chosen during the checkout process.
I am missing an ornament from my collection. Can I purchase from Campbellshop.com?
All ornaments available are limited edition with limited quantities available for purchase and may only be available on the secondary market. If you cannot find the specific ornament on Campbellshop.com we recommend viewing eBay to complete your collection.